Frequently asked questions

Our studio is in Melbourne, Victoria. We meet clients in person across Melbourne and work remotely with businesses throughout Australia.

No. Our entire team is based in Australia, so you always deal directly with the people designing and building your product.

Everyone from sole traders and startups to established organisations with hundreds of staff. Our packages scale from a five-page website to complex multi-platform systems.

After a free discovery call we provide a fixed quote in AUD including GST. See our pricing page for typical starting points.

Websites typically take 4–8 weeks, custom web and mobile apps 8–16 weeks. You'll receive a detailed timeline with your quote.

You do. Once the final invoice is paid, all project code, designs and content are yours.

In Australian data centres by default, including AWS Sydney and Melbourne regions and Azure Australia East.

We follow the ACSC Essential Eight as a baseline: patching, hardening, MFA, least-privilege access, encrypted backups and continuous monitoring.

Yes. Contact us immediately – we'll contain the issue, clean and restore your site, and harden it to prevent a repeat.

Every project includes a post-launch support period. After that, you can choose a care plan or engage us ad hoc as needed.

Our office hours are Mon–Fri, 9am–5:30pm AEST. Server Care clients receive 24/7 monitoring with a 30-minute response for critical incidents.

Absolutely. We start with a code and security audit, then provide a clear plan to stabilise, improve or rebuild.