Privacy Policy

UrbanByte Labs Pty Ltd (ABN 00 000 000 000) ("UrbanByte Labs", "we", "us") is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We collect only what we need to respond to you and deliver our services, which may include:

• your name, email address, phone number and company name;
• details about your project, budget and timeline that you choose to share;
• billing and contact details for clients; and
• technical information such as IP address, browser type and pages visited, collected through server logs.

2. How we collect information

We collect personal information directly from you when you complete a form on this website, email or call us, or engage our services. We do not use advertising or cross-site tracking cookies on this website.

3. Why we collect and use information

• to respond to enquiries and prepare quotes;
• to deliver, support and invoice our services;
• to maintain the security and performance of our website; and
• to meet our legal obligations.

We will not use your information for direct marketing without your consent, and you can opt out at any time.

4. Disclosure to third parties

We do not sell personal information. We share it only with trusted service providers who help us operate, including:

• Resend – delivers the emails generated by our website forms;
• our website hosting and cloud infrastructure providers; and
• accounting, email and project management software providers.

5. Overseas disclosure

Some of these providers (including Resend) may store or process information outside Australia, such as in the United States. We take reasonable steps to ensure they handle personal information consistently with the APPs.

6. Security and retention

We protect personal information with encryption in transit, access controls, multi-factor authentication and security monitoring. We keep information only for as long as it is needed for the purposes above or as required by law, then securely destroy or de-identify it.

7. Data breaches

If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme.

8. Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within 30 days.

9. Complaints

If you have a concern about how we have handled your information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the OAIC at oaic.gov.au or on 1300 363 992.

10. Contact us

Privacy Officer, UrbanByte Labs Pty Ltd
Level 2, 000 Collins Street, Melbourne VIC 3000
Email: [email protected] · Phone: (03) 7010 0123

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.